Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Vislogik Technologies ("we," "our," or "us"), a software development company registered in Pulau Pinang, Malaysia.

By accessing or using our website vislogik.com (the "Website") or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or services.

2. Our Services

Vislogik Technologies provides custom software development services, including but not limited to:

• Web application development
• Mobile application development
• AI systems integration and development
• Cloud infrastructure and DevOps solutions
• Custom software solutions
• Software consulting and advisory services

Specific services, deliverables, timelines, and pricing are defined in separate project agreements or statements of work ("SOW") executed between you and Vislogik Technologies.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these requirements.

If you are accessing our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

4. Use of Website

4.1 Permitted Use

You may use our Website for lawful purposes only, including:

• Viewing information about our services
• Contacting us through the contact form
• Learning about our company and capabilities

4.2 Prohibited Activities

You agree not to:

• Use the Website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Engage in any automated use of the system (bots, scrapers, etc.)
• Transmit viruses, malware, or any harmful code
• Interfere with or disrupt the Website or servers
• Collect or harvest personal information from the Website
• Use the Website for spam or unsolicited communications
• Impersonate any person or entity
• Reverse engineer or attempt to extract source code

5. Intellectual Property Rights

5.1 Our Content

All content on this Website, including but not limited to text, graphics, logos, images, code, and software, is the property of Vislogik Technologies or its licensors and is protected by Malaysian and international copyright, trademark, and other intellectual property laws.

5.2 Custom Development Projects

Intellectual property rights for custom software development projects are addressed in individual project agreements. Generally:

• Upon full payment, clients receive ownership or license rights to custom-developed code as specified in the project agreement
• We retain rights to proprietary frameworks, tools, and methodologies used in development
• Third-party components remain subject to their respective licenses

5.3 Portfolio and Marketing

Unless otherwise agreed in writing, we reserve the right to showcase completed projects in our portfolio and marketing materials, including using company names and project descriptions, while respecting confidentiality agreements.

6. Project Engagement and Agreements

6.1 Project Proposals

Project proposals and quotes are valid for 30 days unless otherwise specified. Proposals are estimates and final costs may vary based on actual scope and requirements.

6.2 Project Agreements

All projects require a signed agreement or SOW that specifies:

• Project scope and deliverables
• Timeline and milestones
• Payment terms and pricing
• Intellectual property arrangements
• Support and maintenance terms

6.3 Changes and Scope Creep

Changes to project scope after agreement execution may result in additional charges and timeline adjustments. All scope changes must be documented and agreed upon in writing.

7. Payment Terms

Payment terms are specified in individual project agreements. Typically:

• An upfront deposit (usually 30-50%) is required to commence work
• Milestone payments may be required for larger projects
• Final payment is due before delivery of final deliverables
• Late payments may incur interest charges as specified in the agreement
• We reserve the right to suspend work on overdue accounts

All prices are in Malaysian Ringgit (MYR) or as otherwise specified. Taxes are additional unless explicitly stated as inclusive.

8. Refund Policy

8.1 Custom Development Projects

Due to the custom nature of our software development services:

• Deposits are non-refundable once work has commenced
• Refunds for milestone payments depend on work completed and delivered
• If a project is cancelled before work starts, deposits may be refunded minus administrative costs (typically 10-15%)

8.2 Dispute Resolution

If you're not satisfied with our work:

• Contact us immediately to discuss concerns
• We will make reasonable efforts to address issues within the project scope
• Additional revisions beyond agreed scope may incur additional charges
• Refund requests will be evaluated on a case-by-case basis

8.3 No Refunds After Delivery

Once final deliverables are accepted and delivered, no refunds will be provided. We encourage thorough review during milestone deliveries.

9. Support and Maintenance

9.1 Post-Delivery Support

Unless otherwise specified in your project agreement:

• Bug Fixes: We provide 30 days of bug fixes for critical issues at no additional cost
• Minor Adjustments: Minor adjustments within the original scope may be included
• Major Changes: New features or significant changes are considered new projects

9.2 Ongoing Maintenance

Ongoing maintenance, hosting, and support services are available through separate maintenance agreements, which typically include:

• Regular updates and security patches
• Performance monitoring
• Technical support
• Hosting management (if applicable)

9.3 Response Times

Support response times depend on the support plan:

• Critical Issues: Within 24 hours during business days
• Standard Inquiries: Within 2-3 business days
• General Questions: Within 5 business days

Business days are Monday to Friday, excluding Malaysian public holidays.

10. Client Responsibilities

For successful project completion, clients agree to:

• Provide timely access to necessary systems, data, and resources
• Provide clear requirements and specifications
• Respond to inquiries and requests in a timely manner
• Provide timely feedback on deliverables
• Ensure authorized representatives are available for decisions
• Comply with all applicable laws and regulations
• Provide accurate information and materials

Delays caused by client-side issues may result in timeline extensions and potential additional costs.

11. Warranties and Disclaimers

11.1 Our Warranties

We warrant that:

• Services will be performed with professional care and skill
• Work will materially conform to agreed specifications
• We have the right to provide the services

11.2 Website Disclaimer

THIS WEBSITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Website will be uninterrupted, secure, or error-free
• Information on the Website is accurate or complete
• Defects will be corrected
• The Website is free from viruses or harmful components

11.3 Third-Party Services

We are not responsible for third-party services, APIs, or platforms integrated into projects. Third-party terms and conditions apply to their respective services.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY MALAYSIAN LAW:

IN NO EVENT SHALL VISLOGIK TECHNOLOGIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE OR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR MYR 1,000, WHICHEVER IS GREATER.

This limitation applies regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless Vislogik Technologies and its officers, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of our Website or services
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws or regulations
• Content or data you provide to us

14. Confidentiality

We treat client information as confidential and will not disclose it to third parties except:

• With your written consent
• As required by law or legal process
• To trusted service providers under confidentiality obligations
• To protect our rights or comply with legal obligations

For projects requiring additional confidentiality protections, separate Non-Disclosure Agreements (NDAs) can be executed.

15. Termination

15.1 Website Access

We reserve the right to suspend or terminate your access to the Website at any time, with or without notice, for any reason, including violation of these Terms.

15.2 Project Termination

Either party may terminate a project agreement as specified in the agreement. Generally:

• Client may terminate with written notice; fees for work completed are due
• We may terminate if client breaches payment or other material terms
• Upon termination, we deliver completed work; client pays for work done

16. Dispute Resolution

16.1 Negotiation

In the event of any dispute, the parties agree to first attempt to resolve it through good faith negotiation.

16.2 Mediation

If negotiation fails, parties agree to attempt mediation before pursuing legal action.

16.3 Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia. Any disputes that cannot be resolved through negotiation or mediation shall be subject to the exclusive jurisdiction of the courts of Pulau Pinang, Malaysia.

17. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, strikes, government actions, internet or telecommunications failures, or pandemics.

18. General Provisions

18.1 Entire Agreement

These Terms, together with any project agreements and our Privacy Policy, constitute the entire agreement between you and Vislogik Technologies regarding the Website and services.

18.2 Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website. Your continued use after changes constitutes acceptance of the modified Terms.

18.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18.4 Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

18.5 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.

18.6 Survival

Provisions that by their nature should survive termination (including intellectual property, warranties, limitation of liability, and indemnification) shall survive.

19. Contact Information

If you have any questions about these Terms of Service, please contact us: