Privacy Policy

1. Introduction

Vislogik Technologies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vislogik.com and use our services.

We are a software development company registered in Pulau Pinang, Malaysia, primarily serving clients in Malaysia and internationally.

2. Information We Collect

2.1 Information You Provide

When you contact us through our website, we collect:

• Name
• Email address
• Subject of inquiry
• Message content

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral source
• Device information

2.3 Cookies and Tracking Technologies

We use the following technologies:

• Cloudflare Turnstile: For spam protection on our contact form
• Google Analytics: To analyze website traffic and user behavior
• Essential Cookies: For website functionality

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To communicate about our services and updates
• To improve our website and services
• To analyze website usage and trends
• To prevent spam and fraudulent activities
• To comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers (Resend, Cloudflare, Google Analytics) who assist in operating our website, subject to strict confidentiality obligations
• Legal Requirements: When required by law, court order, or legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
• With Your Consent: When you explicitly authorize us to share your information

5. Data Storage and Retention

Contact Form Submissions: We do not store contact form submissions in a database. Messages are sent directly to our email via Resend.com and are retained in our email system for up to 2 years or as required for business and legal purposes.

Analytics Data: Google Analytics data is retained for 26 months according to our configuration settings and Google's data retention policies.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You may request deletion of your data at any time by contacting us.

6. Managing Cookies and Tracking

You can control cookies and tracking technologies through your browser settings:

• Browser Settings: Most browsers allow you to refuse cookies or alert you when cookies are being sent
• Google Analytics Opt-out: Install the Google Analytics Opt-out Browser Add-on
• Do Not Track: While we don't currently respond to Do Not Track signals, you can disable tracking through the methods above

Note: Disabling essential cookies may affect website functionality.

7. Third-Party Services

We use the following third-party services that may collect and process your data:

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure email transmission via encrypted channels
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 General Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for data processing

9.2 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under GDPR, including:

• Right to data portability
• Right to restrict processing
• Right to lodge a complaint with supervisory authority

9.3 Malaysia Personal Data Protection Act

Malaysian residents have rights under the Personal Data Protection Act 2010 (PDPA), including the right to access and correct personal data.

To exercise any of these rights, please contact us using the information provided in Section 12.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia, including the United States and European Union, where our service providers are located. These countries may have different data protection laws than Malaysia.

We ensure appropriate safeguards are in place, such as standard contractual clauses and data processing agreements with our service providers, to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

12. Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites you do not want your online activities tracked. We currently do not respond to Do Not Track signals. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes (if we have your email)

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA). Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.